Chalet Resort Manager

RESORT MANAGER The Resort Manager oversees the smooth running of all day to day operations. Ensuring food quality is maintained, budgets are adhered to and accounts inputted. The RM regularly checks the high standards of cleanliness and service in all of the Fish & Pips chalets. The Resort Manager is also the first port of call for both staff and guests. The ideal candidate for this job must have relevant ski season experience and be able to converse in French. Duties include and not limited to:

• Oversee the Fish&Pips operation in Val d’Isere
• Oversee weekly chalet budgets and resort budgets
• Be responsible for Fish&Pips monies held in resort
• Ensure that all staff behave in such a manner as to not compromise the Fish&Pips name
• Make weekly checks on all chalets to ensure standards are being maintained
• Be on 24hr call for guests in case of emergency
• Work alongside Holly Fisher, the Operations Manager and the Meribel Resort Manager
• Maximise communication between resort and UK office to ensure smooth running of the resort
• Maintaining and developing supplier relations in resort
• Overseeing arrivals & departures on changeover day
• Developing and maintaining relationships with guests from week to week through regular chalet visits, being on hand to book ski lessons, make restaurant bookings etc
• Holding weekly resort meetings for your team of staff
• Completing all paperwork efficiently and accurately including weekly accounts returns
• Ensuring that all members of your team are carrying out their roles with efficiency and to the high Fish&Pips standards
• Overseeing regular stock-takes of food goods, chalet suppliers, linen and wine
• Ensuring the maintenance of resort vehicles where applicable
• Overseeing any maintenance issues and ensuring the correct care of all Fish&Pips property including staff accommodation
• Staff welfare – organizing ski lessons, outings and events
• Cover host duties in cases of sickness or accident
• Help out in Santons apartments with cleaning and service during busy times
• Any other duties within your capabilities that is necessary for the proper performance of your job and the requirements of the business that the Company may reasonably request you to perform.