Resort Manager

Here at snowchateaux we are looking for experienced resort managers for our chalet programme across France. The Resort Manager will oversee the smooth running of all our day to day operations across our resorts. They will ensure that snowchateaux standards are being adhered to across our programme, the food quality is maintained, budgets are adhered to and accounts are inputted and reported in a timely manner. The resort manager will inspect the chalets on a regular basis to make sure that our food and cleanliness standards are being met across all of our snowchateaux chalets. The Resort Manager will also be the first port of call for both staff and guests. Prospective candidates must have relevant ski season experience and be able to converse in French. With an expanding portfolio of chalets across France we are looking for staff who would be interested in growing with the business and looking to complete one or more seasons. The key to snowchateaux’s success is our staff, so we need our staff to be hard working, organised, dedicated, enthusiastic and professional with a love for the mountains. Skills and experience required: The successful candidate will have a proven track record of working in the hospitality industry, preferably within a ski background. Previous staff management and supervisory skills Excellent communication skills and a well developed eye for detail are essential. · Proven sales experience · Highly motivated individual with the ability to motivate others · Have excellent organisational skills · Have a flexible and pro-active hands on approach · Be able to work under your own initiative & manage your time effectively · Be a strong team player · Conversational/Fluent French would be an advantage · Clean driving license required as some driving will be involved in the role · Liase with all levels of resort management and staff · Computer literacy in all areas of Microsoft Office · The enthusiasm to build a team through leading by example and by being the real back bone to all resort operations. Roles and Responsibilities: · Managing the day to day resort operations, overseeing changeover day and ensuring that everything runs smoothly. · Recruiting, interviewing, hiring and training employees in resort if required along with planning, assigning and directing workloads for staff. · Conducting 1:1’s and disciplinary meetings if required and to agree action plans to improve performance going forward. · Ensuring the smooth operation of resort set-up and close-down in accordance with snowchateaux requirements, coordinating property hand-overs and hand-backs and all resort logistics surrounding this. · Ensuring that Health and Safety books and records are completed and properties are signed off each week. Monitoring food hygiene and making sure that all staff are exceeding the highest standards of service and cleanliness at all times. · To monitor the level and quality of service provided in snowchateaux chalets ensuring it conforms to Company standards. Ensuring stringent quality control measures are put in place and adhered to through regular chalet visits and supervision during service times. · Ensuring all guest paperwork and information files are kept up to date and informative. · Offering the highest standards of customer service to all our guests and ensure that any resort complaints or queries are dealt with in the correct manner. · Maintaining and developing excellent supplier and chalet landlord relationships through good regular communication. · Ensuring that any prebooked lift passes have been ordered correctly and collected for the guests arrival · To maximise in-resort revenue in order to meet and exceed sales targets in the areas of ski packs and extra sales eg. Massages/Apres Ski/Chalet upgrades. · Ongoing recruitment and continued staff training during the season and participation in the start of season resort staff training. · Monitoring resort team appearance and monitoring levels of personal hygiene in line with snowchateaux guidelines. · To control the resort accounts and expenditure to ensure all budgets are met and bills paid on time. · To assume responsibility for all snowchateaux property and equipment, ensuring it is well maintained and appropriately used. · To stand in for any role in resort and cover in the event of illness / injury.